# Email the Shop > Email Route 66 Auto Repair in Upland at info@route66autorepairshop.com. What to include and when to expect a reply during business hours. Source: https://route66autorepairshop.com/contact/email Updated: 2026-09-17 Business: Route 66 Auto Repair, 1775 W Foothill Blvd, Upland, CA 91786, (909) 608-7699 Hours: Monday to Friday 8 AM–5 PM, Saturday 8 AM–2 PM, Sunday closed **TLDR:** Email **info@route66autorepairshop.com** for non-urgent questions, ranges on known jobs and **pre-purchase inspection** planning. For a no-start or an overheating engine, call instead. You can email Route 66 Auto Repair in Upland, CA at [info@route66autorepairshop.com](mailto:info@route66autorepairshop.com). Email works well for non-urgent questions, ranges on known jobs, and planning a pre-purchase inspection. We reply during business hours. For anything urgent, such as a no-start or an overheating engine, call (909) 608-7699 instead. ## What should I include in the email? - Your name and a phone number - Year, make, model and mileage - The symptom in your own words, and when it happens - Any warning lights or recent repairs - Photos of a leak, a worn tire or a dash light, if you have them - Your preferred days for drop-off ## When will I hear back? We read and answer email during business hours: Monday to Friday 8 AM to 5 PM and Saturday 8 AM to 2 PM. A message sent at night or on Sunday is answered the next business day. Busy days at the counter can slow replies, which is another reason to call if timing matters. ## What can't we settle by email? A firm price for an unknown problem. Without testing, any number is a guess, so by email we give ranges and explain the diagnostic fee rule: it is stated before testing and applies to approved related repair. Once the car is here, you get a written estimate before any work. We also cannot confirm a same-day slot by email with much confidence, since the board changes by the hour. Call for that. See [written estimates](https://route66autorepairshop.com/pricing) for more. ## What is email good for? Planning. Buying a used car next week? Email us the listing and we can explain the [deluxe pre-purchase inspection](https://route66autorepairshop.com/diagnostics-and-inspections/pre-purchase-vehicle-inspection). Managing a few work vans? Email unit numbers and service history so we can set up A/B/C maintenance intervals. Want a written record of a question and answer? Email keeps one. ## Frequently asked questions ### Can I send photos by email? Yes. Photos of a leak, a warning light or tire wear help us give a better first answer. They do not replace an inspection, so any price we give by email is a range. ### Is the email address the same for U-Haul questions? Yes, info@route66autorepairshop.com reaches the shop. Reservations themselves are made on uhaul.com, and pickup questions are fastest by phone. --- Call (909) 608-7699 or visit https://route66autorepairshop.com/contact for a written estimate.