# Reviews from Our Customers

> Read what drivers say about Route 66 Auto Repair in Upland, how we ask for reviews, how we reply, and what to do if a repair did not hold up.

Source: https://route66autorepairshop.com/reviews  
Updated: 2026-09-17  
Business: Route 66 Auto Repair, 1775 W Foothill Blvd, Upland, CA 91786, (909) 608-7699  
Hours: Monday to Friday 8 AM–5 PM, Saturday 8 AM–2 PM, Sunday closed

**TLDR:** **Reviews quoted word for word** from public sites, with source and date, plus how we ask, how we reply, and what to do if a **repair did not hold up**.

These are reviews of Route 66 Auto Repair in Upland, CA, quoted word for word from public sites with the source and date. Read them, then read the full reviews on each site. Below the quotes, we explain how we ask for reviews, how we reply to them, and what to do if a job we did did not hold up.

## When do we ask for a review?

Only after a clean pickup: the car was fixed, the total matched the written estimate, and you drove away without a question left open. We ask once and we do not offer anything in exchange. We never ask while a problem is still being sorted out, because a review in that moment is about the problem, not the shop.

## How do we reply to reviews?

With facts and a phone number. If a review is unhappy, we check the repair order and reply with what was written down: the concern, the estimate that was approved, what was found. Then we give (909) 608-7699 so the customer can reach us directly. We do not argue in public, and we do not guess at details we cannot confirm.

When a review is kind, we thank the person and leave it at that.

## What if your repair didn't hold up?

Call us before you post, if you can. Comebacks go to the front of the line, a technician finds the root cause, and it gets written on the repair order. Coverage depends on the part and the repair and is written on your invoice. Call [(909) 608-7699](tel:+19096087699) or read about our [customer satisfaction focus](https://route66autorepairshop.com/about-us/why-choose-route-66-auto-repair/customer-satisfaction-focus).

## Frequently asked questions

### Can I read reviews that mention honest estimates?

Yes. Open the full reviews on Google and the other listed sites and search for words like estimate or price. The quotes on this page are copied word for word, with the source and date.

### Have people like me come back after a check-engine visit?

Many drivers return for later service. If a check engine light comes back after a repair, call us. Comebacks go first, and the root cause is written on the repair order.

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Call (909) 608-7699 or visit https://route66autorepairshop.com/contact for a written estimate.