California gives auto repair customers clear rights, and Route 66 Auto Repair builds its process around them. This page summarizes those rights in plain language. It is general information, not legal advice.
Your rights at the counter
- A written estimate: you receive a written estimated price for parts and labor before work begins.
- Authorization: work that would go beyond the estimate needs your consent first, and we record it on the repair order.
- An itemized invoice: the invoice lists the work done and the parts supplied, and states whether any part is used or rebuilt.
- Replaced parts: you may ask for your replaced parts back when you approve the work. Parts that must be returned to a supplier under a warranty or exchange are shown to you instead.
State consumer help
Questions about auto repair in California can be directed to the California Bureau of Automotive Repair at bar.ca.gov (opens in a new tab). We would also like the chance to fix any concern first: call (909) 608-7699.
Proposition 65 notice
WARNING: Operating, servicing and maintaining a passenger vehicle or off-road vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and lead, which are known to the State of California to cause cancer and birth defects or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle (opens in a new tab).
