These are reviews of Route 66 Auto Repair in Upland, CA, quoted word for word from public sites with the source and date. Read them, then read the full reviews on each site. Below the quotes, we explain how we ask for reviews, how we reply to them, and what to do if a job we did did not hold up.
What people actually say
Short quotes copied word for word from public reviews, with the source and date. Tap a source to read the full review.
Bill matched the estimate
“Price was quoted prior and same when picking up my car.”
Paula P., SureCritic (opens in a new tab), 10/17/2015 No pressure
“They were very honest and open about repair costs and didn't pressure me to do repairs I didn't need immediately.”
Heather S., SureCritic (opens in a new tab), 09/12/2015 Cost known up front
“they always explain what they recommend before they do the work, the cost is known up front”
Joe T., SureCritic (opens in a new tab), 08/28/2015 Brakes
“Good job on brakes, ready when promised.”
Howard S., SureCritic (opens in a new tab), 05/29/2015 Diagnosis and same-day repair
“they not only diagnosed the problem in under 2 hours they also made the repairs same visit and I was able to pick up my car the same day!”
Carol O., Google review (via Birdeye) (opens in a new tab), Jan 04, 2026 Alternator
“They quickly replaced the alternator while I waited.”
Gary N., SureCritic (opens in a new tab), 10/24/2015 U-Haul rental
“Pick up and drop off were super easy. Staff were friendly and helpful.”
Alexa A., U-Haul (opens in a new tab), 8/30/2026
Draft: quotes pending shop approval.
Read and leave reviews
- Google (opens in a new tab)
- Yelp (opens in a new tab)
- U-Haul dealer page (opens in a new tab)
- AAA Approved Auto Repair (opens in a new tab)
- Facebook (opens in a new tab)
- BBB (opens in a new tab)
- Nextdoor (opens in a new tab)
When do we ask for a review?
Only after a clean pickup: the car was fixed, the total matched the written estimate, and you drove away without a question left open. We ask once and we do not offer anything in exchange. We never ask while a problem is still being sorted out, because a review in that moment is about the problem, not the shop.
How do we reply to reviews?
With facts and a phone number. If a review is unhappy, we check the repair order and reply with what was written down: the concern, the estimate that was approved, what was found. Then we give (909) 608-7699 so the customer can reach us directly. We do not argue in public, and we do not guess at details we cannot confirm.
When a review is kind, we thank the person and leave it at that.
What if your repair didn't hold up?
Call us before you post, if you can. Comebacks go to the front of the line, a technician finds the root cause, and it gets written on the repair order. Coverage depends on the part and the repair and is written on your invoice. Call (909) 608-7699 or read about our customer satisfaction focus.
Frequently asked questions
Can I read reviews that mention honest estimates?
Yes. Open the full reviews on Google and the other listed sites and search for words like estimate or price. The quotes on this page are copied word for word, with the source and date.
Have people like me come back after a check-engine visit?
Many drivers return for later service. If a check engine light comes back after a repair, call us. Comebacks go first, and the root cause is written on the repair order.