Shop team member standing in front of a row of U-Haul trucks

How U-Haul Rentals Work at Our Upland Lot

First time renting a U-Haul in Upland? See who handles what, from the uhaul.com booking to pickup, checkout photos and return at our Foothill Blvd lot.

Updated 3 min readBy the Route 66 Auto Repair service team

TLDRU-Haul handles booking and billing. Our counter handles pickup, photos and the hookup check. Knowing the split saves time when plans change.

On this page

Route 66 Auto Repair in Upland is a U-Haul Neighborhood Dealer, which means U-Haul runs the booking and billing while our counter handles your pickup and return in person. If this is your first rental, this page explains who does what, so you know whom to call when plans change. The short version: book online, meet us on Foothill Blvd, and keep your photos.

What does a Neighborhood Dealer actually do?

A Neighborhood Dealer is a local business that stores and hands out U-Haul equipment. U-Haul owns the trucks and trailers, sets the rates, and holds your reservation. We are the people you meet face to face.

That split matters. If you need to change your date, equipment or drop-off city, do it through our U-Haul reservation page. If you have a question about the truck in front of you, the lot, or the hookup, ask our counter.

Who handles each part of the rental?

TaskHandled by
Reservation, date and equipment changesU-Haul, on uhaul.com or the app
Rates and final receiptU-Haul
Contract check-in and keysOur counter
Walk-around and checkout photosOur counter
Trailer hookup checkOur technicians, at no charge
Return inspectionOur counter, or U-Haul check-in after hours

Your first rental, start to finish

  1. Step 1: Pick your equipment

    Use the size guidance on our U-Haul rentals hub and confirm current capacity on uhaul.com.

  2. Step 2: Book online

    Reserve with Upland as the pickup location and choose in-town or one-way.

  3. Step 3: Meet us on Foothill Blvd

    Arrive during open hours with your license. We confirm the contract and walk the unit with you.

  4. Step 4: Load and drive

    Load heavy items low and forward, then drive gently until you feel the size.

  5. Step 5: Return with photos

    Bring it back clean with the agreed fuel level, and photograph the gauge and cargo area.

What's included when you rent through us

Included on the work order

5 lines
  1. 01In-person contract check-in at 1775 W Foothill Blvd
  2. 02Walk-around with existing damage noted
  3. 03Fuel and cleanliness photos at checkout
  4. 04Free hookup check on any trailer or tow dolly
  5. 05Clear return instructions, including after-hours drop

What changes because we are also a repair shop?

Our bays are a few steps from the lot. If a renter's tow vehicle shows a leak or a warning light at pickup, a technician can say whether it is safe to tow today or should wait. That look is informal. A full vehicle safety inspection is a paid service with a written result.

The hookup check itself is free, and you can read what it covers on the free towing inspection page.

Row of U-Haul moving trucks parked on the lot in Upland
U-Haul trucks on our Foothill Blvd lot
U-Haul cargo van parked on the lot
Cargo van

Frequently asked questions

Who do I call to change my U-Haul reservation?

Change dates, equipment or drop-off city through uhaul.com, since U-Haul holds the reservation. Call our counter at (909) 608-7699 for questions about pickup, the lot or your hookup.

Does Route 66 Auto Repair set U-Haul rates?

No. U-Haul sets rates and sends the final receipt. We do not quote U-Haul prices. Your uhaul.com reservation shows the current terms for your equipment and dates.

Can I pick up on Sunday?

No. We are closed Sunday. Pickups happen Monday to Friday 8 AM to 5 PM and Saturday 8 AM to 2 PM. Plan a Saturday morning pickup if your move is on the weekend.

Do I need to be a repair customer to rent?

No. Anyone with a valid reservation and license can pick up here. Repair services are separate and only happen if you ask for them.

Get the estimate in writing. Then decide.

Call (909) 608-7699 or stop by 1775 W Foothill Blvd, Upland, CA 91786. Monday to Friday 8 AM–5 PM, Saturday 8 AM–2 PM, Sunday closed. We test first, write the estimate, and label what is needed now and what can wait.

Bring your key, your AAA card if you have one, and a photo of any warning light.

Call (909) 608-7699Contact Us